Shipping Policy
Books N Bros accepts orders 24/7 and we ship Monday-Friday, excluding Holidays.
Orders are processed in the order they are received. We host book club meetups the first Sunday of each month and we aim to ship out by the 3rd week of each month for you to receive your book a week ahead of the meetup. You will receive tracking from our system. Please allow up to 10 business days for your order to ship after receiving tracking, due to the increased volume of orders. Your order will be sent via USPS Media Mail from Atlanta, GA. Due to the hands-on nature of our products, we cannot ship Priority Mail Express.
Order Processing
The order ship date does not count as a day in transit. Please note: USPS transit times are not a reflection of our processing time.
Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted.
Lost/Stolen Packages
Please be aware that we are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen.
Please make arrangements to contact the shipping carrier within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive package.
There are also instances where USPS is holding the package for pickup but incorrectly marks and does not leave a notice or USPS delivers to the wrong address. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
If you have any concerns that your package could be stolen while you're away from home, please submit a request via USPS to have your mail held by your local post office for your desired time frame and for delivery at a later date. In many cases, even when you leave a note on your mailbox for the postal worker to not leave packages at your door, they leave them anyway.
Wrong Address
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately at customerservice@booksnbros.com once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but during peak shipping seasons, it's impossible to intercept a package.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable or return to sender. In most cases, packages returned to sender do not return to us in a timely manner and often deliver with damaged products due to the extended transit. Your order will be refunded minus shipping fees associated with the attempt to ship your package. Damaged products will not be replaced without additional fees.
Use the link below to see if your package is eligible for an interception.